Unfortunately, issuing banks always take the consumer’s word without. The merchant can choose whether or not the reason makes sense and. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Here's a rundown of the most common decline codes: 51 - Insufficient funds: At the time authorization was requested, the customer’s account did not have sufficient funds to cover the transaction. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRAmerican Express Chargebacks / Disputes. M01 Chargeback Authorization. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. 10 . A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. 2 EMV Liability Shift Non-Counterfeit Fraud; 10. 6. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 10. Fraud Reason Codes Current Reason Code New VCR Reason Code 62(2) 10. Card networks send these codes to merchants to indicate why a chargeback has been filed. 2 falls under the “Fraud” category. Proof you have already refunded the transaction and credited the cardholder’s account. 4812 Account Number Not On File. 4 Other Fraud – Card Absent Environment 93(1) 10. Allocation. There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. For the most accurate list of reason codes visit the library on our main website here. technology. 13. You can retry the transaction up to two times within 30 days of the original authorization date. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. S. Generally speaking, cardholders have 120 days from the transaction date to file a chargeback. J. 101. Euro MasterCard Visa (EMV) uses chip card based technology. The Visa chargeback reason codes regelung gone adenine major recondition in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812. Come find us at the Traffic & Conversion Summit to learn more about our #EMV #3DS solution or just to link up!. , August 17, 2016 –Issuers, acquirers and merchants looking to fully understand new types of EMV-related chargeback reason codes that have been established for both counterfeit and lost/stolen fraud can get answers to their questions at a U. 3 Other Fraud - Card Present Environment;. Preventing Mastercard Reason Code 4837 Chargebacks. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. Visa Chargeback Codes: 30: Services not provided or Merchandise not received : 41: Cancelled recurring transaction : 53:. These new chargeback reason codes are a result of the fact that the U. 3: Other Fraud — Card Present Environment: 10. EMV compliance is an industry standard, but there is no law in the United States that requires businesses to be EMV compliant. 60. It’s designed to help reduce. Now the cardholder claims the purchase. What causes code F31 chargebacks? This reason code is supposed to be used only when an EMV chip card has been stolen by a fraudster, and a card-present merchant uses the magnetic stripe or a manual. 04. Of course, these safeguards were easy to defeat if you had a stolen card. American Express, Discovering, Visa. 4, Mastercard 4837 and 4863. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. . Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. 102. Below is a list of Mastercard chargeback codes used in eCommerce. The description, missing imprint, is a reference to the. Your chargeback response must include at least one of the following items: Proof the transaction was authorized and the valid card was not an EMV chip card. 1 applies when the issuing bank receives the same transaction more than one time. FR2 Fraud Full Recourse Program. J. A dispute often has a reason code associated with it. 03. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. S. In the distribution industry,. Region Only) 4855 Goods or Services Not Provided. What is Mastercard chargeback reason code 4807? Mastercard chargeback reason code 4807 falls under the “Authorization” category. com. 5 under Visa Claims Resolution). A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. 2. It is subject to change and may not include every currently known dispute reason code. Almost all customers make purchases online from time to time, and these days even physical retailers may process. EMV service code must be 2XX or 6XX – if a value of 1XX has been authorized then this chargeback code could not be applied as the issuer has authorized a magnetic stripe transaction. for certain fraud chargeback reason codes: Visa 10. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. Chargeback reason code 10. Additionally, Amex uses a fifth "Miscellaneous" category. Providing evidence of one of the following has a high likelihood of proving a dispute invalid and overturning the chargeback: Evidence Dashboard Evidence CategoryYou'll learn about the major categories of chargeback reason codes: fraud, authorization errors, processing errors, customer disputes; You'll learn about the usual types of chargeback reason codes due to fraud (not authorised or recognised transactions, fraudulent processing, monitored merchant or monitored card, the EMV liability shift); You. If the merchant can provide documentation that the EMV chip was read—and that all of that data was transmitted to Visa—a reversal may be possible. Other Fraud — Card Absent Environment. Other Ineligible Transactions Under Reason Code 62, Condition 2 . It is used as a form of proof that the person attempting to use the card has the physical card in their possession. In theory, reason codes help merchants understand why customers dispute purchases. Payments Forum (formerly. Use fallback options—like manually entering transaction data—as a last resort. 10. 6). P01 – Unassigned Card Number. is not 100 percent chip enabled in terms of cards and acceptance terminals. Some of these reason codes are specifically designated to apply to authorization-related issues. Any chargeback that is received without a reason code will be assigned a default code of 53. 2 falls under the “Fraud” category. MasterCard Chargeback Reason Codes: Authorization Issues (Codes 3000 - 3011) Authorization issues occur when a merchant fails to obtain proper authorization for a transaction or when the transaction amount exceeds the authorized amount. Other Fraud—Card Absent Environment. If you do choose to dispute these chargebacks, you are putting yourself at risk of incurring additional fees: Reason code. Card networks send these codes to merchants to indicate why a chargeback has been filed. 4 spec (Section 8. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. July 1, 2016 in Chargeback Expertz, Chargeback Management, Chargeback Policy, Chargeback Prevention, Chargeback Reason Codes, Chargeback Representments, Chargeback. Chargeback reason codes identify the general reason behind a chargeback. If you do perform a key-entered transaction, make a manual imprint of the card. American Express chargeback reason code F10 falls under the “Fraud” category. Be aware that Cartes Bancaires chargebacks with reason code 45 are not defendable. Always process cards using the magnetic stripe or EMV chip—manual keying should only be used in an emergency. Is there a difference between chip-PIN and chip-signature transactions?. Chargeback Reason Codes; Find Your Merchant Category; Payments Industry Definitions; Contact; Get a Demo; Login; Search for: Payments Industry Definitions Mike Conway 2023-05-18T22:11:30+00:00. Some card networks will include “transaction modifiers” with the reason code. When a merchant processes a transaction against a counterfeit card in a. issuers must not initiate chargebacks for any AFD or ATM transactions outside the U. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. 5. This reason is made visible to all parties involved. Please see the below “cheat sheet” for the new 4 byte reason codes. com. The sales receipt and/or date and amount of the authorization if other than the transaction date. 1 – EMV Liability Shift Counterfeit Fraud; 10. 4 Other. ISD pinpoints and evaluates specific chargebacks by their source rather than their reason code. 2: EMV Liability Shift Non-Counterfeit Fraud Visa Chargeback Code. 65 percent chargeback ratio. Signatures and IDs can be forged, and a cardholder’s ZIP code is often easy to guess. Chargebacks. Card networks provide limits on cash back amounts dependent on region. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions ontransactions with a CPD before 1 October 2017. 57 - Transaction Not Permitted to Cardholder. Obtain your complete guide toward and new Visa reason codes, including all the detailed information, chargeback type limits, and other important informations you necessity. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. 1% of Visa transactions are chip-on-chip2 •Goal of EMV: Prevent card-present fraud at the retail POS1. Provide exemplary customer service. Your comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card brands. About Discover chargeback reason codes. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. transactions with a CPD before 1 October 2017. 1 Category Fraud Workflow Allocation DESCRIPTION Why did I receive this dispute? The cardholder has a chip card and someone made a counterfeit copy of it. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. There is a 15-day waiting period for chargebacks on items that were returned but not refunded. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. , Aug. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. 2 – EMV Liability Shift Non-Counterfeit Fraud: 120 days. 3 applies when a cardholder claims a charge—made in a card-present environment—was. Chargeback Code. Remember, you are 100% liable for EMV payments related chargebacks if you don’t adopt the technology. None, although there is a $0. Chargeback reason code 4870 has to do with whether or not the merchant in question has installed and is using terminals that can accept EMV or “chip” payment cards. For your reference, here's a list of chargeback reason codes for Visa, Mastercard, Discover, and Amex. Describes Visa's categorical chargeback codes, including temporary mapping instructions for merchants transitioning from Visa's legacy codes to the new codes, issued by Visa in April, 2018. 103. Retrieve thine complete guide to the new Visa reason codes, including all the elaborate information, chargeback time limitation, and other important information to need. As for card-not-present transactions,. 54 - Expired Card. 11. Equally, U. Reason Code 04. RuPay Card holder Dispute Chargeback Reason Codes: 1) Retrieval Request Reasons and Reason Codes. The use of this reason code indicates that the cardholder is claiming they did not participate in the transaction, and American Express believes a counterfeit card was used. The EMV Liability Shift caused most merchants to upgrade to EMV payment technology, which is much less vulnerable to fraud than traditional magnetic strips. Disputing Reason Code 10. This is now an obsolete reason code, and issuers have been instructed to use code 4808 instead. In this article, we will provide you with a comprehensive list of all Mastercard chargeback reason codes, and provide detailed explanations of each code, including potential causes and prevention. The request is usually made when the cardholder is disputing a charge on their credit. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. 3 Fraud – Card-Present Environment. 1? Chargeback reason code 11. EMV has been a mostly global standard since 2004. 2 Declined Authorization; 11. 1 EMV Liability Shift Counterfeit Fraud 81(3) 10. Chargeback Reason Codes. 3 No Authorization. A credit card authorization code is a two- to six-digit alphanumeric code that indicates whether a transaction has been approved or declined. 1 : Card Recovery Bulletin : 11. 2 – EMV Liability Shift Non-Counterfeit Fraud. J. issuers must not initiate chargebacks for any AFD or ATM transactions outside the U. The Authorization chargeback reason codings system underwent a major overhaul on April 2018 as part of their new Visa Claims Decision (VCR) initiative. Card Brand Code Description Days to Dispute Dispute Category; Amex: A01: No Valid Authorization/Excessive Amount: 120: Authorization:Networks offer an added program benefit for merchants implementing EMV 3DS – a liability shift on fraudulently reported chargebacks. Card Number:. How can merchants prevent code 73 chargebacks?. Once filed, the merchant generally has 20. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered. linkedin. 4807 Warning Bulletin File. 70 chargebacks can't usually be fought, but if the merchant provides proof that the transaction was initiated with an EMV chip and offline authorization was obtained, the chargeback may be. Changes to Chargeback Reason Codes The current list of 22 Visa chargeback reason codes will be replaced with new values and grouped into four new. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. Equally, U. EMV Counterfeit: M01: Chargeback Authorization: P01: Unassigned Card Number: P03: Credit Processed as Charge: P04: Charge Processed as Credit:. As you can see above, VISA breaks things down in a manner that helps banks and merchants alike know exactly why a. The new codes, which can be found in our reason code guide, start with a two-digit number indicating which of Visa's four dispute categories it falls into: 10 — Fraud; 11 — Authorization; 12 — Processing Errors; 13 — Consumer Disputes; The Visa Claims Resolution dispute process supporting documentation in first chargebacks for chargeback reason code 4863 (Cardholder Does Not Recognize). Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. 10. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. 1 falls under the “Fraud” category. Mastercard chargeback reason code 4853 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. This reason code is not supposed to be used for contactless payments, digital wallet payments, or charges that qualify for the “No PIN” program. The shorthand description is “EMV Counterfeit. Chargeback reason code 10. 65 - Exceeds Withdrawal Frequency Limit. Reason Code 02. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. Contactless payment fraud can refer to any attempt to gain cardholder account. 3 Other Fraud – Card Present Environment 83(1) 10. It is likely that card “shimmers,” or EMV skimmers, were involved in most of these reported scams. 1 – EMV Liability Shift Counterfeit Fraud Dispute Code 10. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. 11. EMV Liability Shift Non-Counterfeit Fraud. Use correct verification methods – signature and PINs. J. Always use the correct cardholder verification method—signature, PIN, etc. In addition, issuing banks can set their own limits on cash back transactions. The shorthand description is “EMV Liability Shift Non-Counterfeit Fraud. Since October 1, 2015, merchants accepting card present (CP) transactions that are not equipped with an EMV card reader. These codes can help a merchant with an inquiry or chargeback reversal. Visa Claims Resolution (VCR) is the new VISA only chargeback resolution process. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. By the same token,. This becomes less likely as consumers achieve greater awareness of the dangers of online fraud and encounter. 10. They made a transaction with a counterfeit card at a non-EMV terminal instead of using a chip reader that can detect fraud. Typically, a fraudster clones a credit card by using a skimmer device or by copying stolen credentials purchased on the dark web. 4860 Credit Not Processed. Code. What causes code F31 chargebacks? This reason code is supposed to be used only when an EMV chip card has been stolen by a fraudster, and a card-present merchant uses the magnetic stripe or a. 1 — EMV Liability Shift Counterfeit Fraud. CSCs were developed by Equifax in the late 1990s as a way to increase security in the newly emerging world of e-commerce. Follow the Rules. Their use has been declining since EMV mandates went live in the US, but in 2022, researchers observed a sudden spike in skimmer-related scams. The cardholder claims to not have been involved in a transaction that was processed using an EMV/chip terminal. ECM monitors first presentment chargebacks regardless of reason code or transaction type. The U. migration to EMV chip payments and accompanying fraud liability shifts, new types of chargeback reason codes have been. Fraud. Step 2: Make sure the terminal or system is properly configured for EMV acceptance. Once filed, the merchant generally has 20. S. 2: EMV Liability Shift Non-Counterfeit Fraud: Visa: Fraud: 10. Merchants are liable for any fraudulent activities that happen after swiping a customer’s EMV card (instead of processing a chip and pin transaction). It was originally just one facet. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. 3 Other Fraud: Card-Present Environment / Condition; 10. October 15th of 2021 marked the six-year anniversary of EMV implementation in the US, as well as the fraud liability shift. Payments Forum (formerly the EMV Migration Forum) webinar, “EMV Chargeback Best. Understanding these reason codes can help you identify the cause of the chargeback and take steps to prevent it from happening again in the future. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Worst of all, fraudsters wouldn’t even need to steal your actual credit card. 1: Fraud (10) EMV Liability Shift Counterfeit Fraud: 10. 10 Chargeback Maximum per Account in a 120-Day Period Effective for chargebacks processed on or after 15 October 2016 through 13 April 2018: Visa will block Reason Code 62 and Interlink Reason Code 2462 chargebacks over 10 per account in. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The VFMP and the VDMP each have three categories: standard, high-risk, and excessive. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. It’s vital that you know the chargeback’s reason code so you can properly craft your response. 00. Visa Chargeback Code Condition 10. Reason Code Reason. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. EMV. 1=1010, 10. Chargeback Reason Codes / Visa / 10. Chargeback reason codes tell merchants the reason the customer is disputing a charge, according to the information they provided to their bank. is not 100 percent chip-enabled has brought up many questions about new chargeback reason codes, when to charge back, if a chargeback is valid, and how to mitigate. , August 2, 2016 – With the U. 10. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. 1 EMV liability shift. 02, 2016 (GLOBE NEWSWIRE) -- With the U. Visa flagged the transaction under the Fraud Monitoring Program, and the issuer has not filed a chargeback under another reason code. You’re right. Why did I receive this dispute? The cardholder has a PIN-preferring chip card, but you didn’t use a chip-reading device to process the transaction or used a chip-reading device that wasn. The EMV card, however, is another story. Other Fraud—Card Absent Environment. The Late Presentment chargeback rights and language were moved from chargeback reason code 4834 (Point of Interaction Errors) to reason code 4808 (Authorization-Related Chargebacks). How EMV can help avoid potential chargebacks. The most significant category of reason. 4: Other Fraud — Card Absent Environment: 10. e. Dynamic CVV2 is just one of many anti-fraud solutions that merchants should be aware of as they develop comprehensive defenses against fraud and chargebacks. 2 — EMV Liability Shift Non-Counterfeit Fraud; Mastercard Chargeback Reason Code. The codes for each card brand are listed below along with the recommended documentation to provide. List and additional information about all reason codes by card brand. This chargeback occurs when merchants do not adequately provide currency information. The new codes, which can be found in our reason code guide, start with a two-digit number indicating which of Visa's four dispute categories it falls into: 10 — Fraud; 11 — Authorization; 12 — Processing Errors; 13 — Consumer Disputes; The Visa Claims. 1 Card Recovery Bulletin or Exception File. A02 No Valid Authorization. | The Right to Reason Codes. Create an electronic or manual imprint for every card-present transaction. 1 EMV Liability Shift 10. , unchanged) in the transaction request. Try Shopify free for 3 days, no credit card required. List of Chargeback Reason Codes. Visa uses four main categories to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. 1 Card Recovery Bulletin or Exception File. 10. Description. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Paymentology will submit the chargeback using the appropriate chargeback reason code. This list was generated 5/4/2022. P04 – Charge Processed as Credit. , a First Data company. The shorthand description is “Account Number Not On File. S. migration to EMV chip payments and accompanying fraud liability shifts, new types of chargeback reason codes have been. About Visa chargeback reason codes. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. 4859 Addendum, No-show, or ATM Dispute. American Express Merchant Official Documentation. 105. Get proper authorization and manual or electronic imprint for each card present transaction. Chargeback Reason Codes The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Every merchant’s situation is different, and the right combination of tools and methods for one merchant may be less effective for another. Mastercard Chargeback Reason Code 70: Chip Liability Shift. M49 Vehicle Rental – Theft or Loss of Use. Workflow. Examples of compelling evidence that you may submit in response to a chargeback with this reason code include: A copy of the authorization request that proves you processed a valid chip card transaction with a PIN entry. A chargeback reason code is a number that helps to inform a hotel why a chargeback was filed. 65 - Withdrawal limit exceeded: The transaction would exceed the maximum. You can learn more about each one by vising their VISA Chargeback Management Guidelines resource. FR4 Immediate Chargeback Program. [1]. 10. Learn which strategies to use as you fight and prevent consumer disputes by reason code. and the implementation of payment network counterfeit and lost/stolen fraud liability shifts, chargeback reason codes were. 10. This is is a 2- to 4-digit alphanumeric code meant to identify the reason for the dispute. ; Resources. That should certainly tell us something about how chargebacks are perceived, and how. Use standard authorization criteria with Issuer - not eligible for chargebacks: 1: CAVV failed verification (authentication) - Issuer approves authorization:. com. 2 Other Fraud – Card Present Environment 81(1) 10. 3 No Authorization; The most important point to. To support the payments ecosystem in realizing the full benefits of Visa Secure EMV® 3-D Secure (3DS) authentication, the Visa Secure Program will be updated with the following changes:. This claim strongly suggests that the merchant processed a stolen card on a payment. EMVCo will manage the standard and license it royalty-free. 5: Visa Fraud Monitoring Program:What is Visa Reason Code 11. Despite that fact, AFD operators — those using merchant category code 5542 (automated fuel dispensers) or 5541 (service station) — were exempted from EMV liability rules for several years. Use the correct CVM (Cardholder Verification Method). 4 Fraud – Card-Absent Environment;. Visa's Reason Code 62, MasterCard's Reason Code 4870/4871 are new and only related to EMV, so. Everyone from processors and card brands to local and federal governments has rules about how payments should be handled. EMV-enabled terminals will return a terminal capability code of 5. For defects or “Not as Described” cause codes, the 120-day period may still apply, although “Day One” will vary depending on the circumstances. F02. ; Help Center Find answers to common questions about Midigator’s technology,. This code indicates an unauthorized charge was made to a chip-and-PIN card in a card-present transaction. , August 2, 2016 – With the U. Other Fraud—Card Present Environment. Fraud. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. What is Mastercard chargeback reason code 4837, no cardholder authorization, and how can you win it? Don’t waste time defending chargebacks, make your company more profitable by preventing them. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. 3 – Other Fraud, Card-Present Environment. EMV Liability Shift Counterfeit Fraud. However, it may also have. Fight back, but be smart. 1 EMV Liability Shift 10. 11. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37Under Visa’s previous chargeback rules, merchants could contest a reason code 10. Your chargeback response must include at least one of the following items: Proof the transaction was authorized and the valid card was not an EMV chip card. whichever is greater to initiate the dispute. The payment environment of your business needs to grow and provide a good experience to customers and the business itself. 2 — EMV Liability Shift Non-Counterfeit Fraud. 6. S. 2 EMV Liability Shift Non-Counterfeit Fraud: Mastercard: 4870 - Chip Liability Shift 4871 - Chip/PIN Liability Shift: Discover: UA05 - Fraud Chip Card Counterfeit 4871 - Fraud Chip and Pin Transaction:Under reason code 85, the minimum transaction amount required to initiate chargeback should be at least $25. All of Visa’s existing reason codes were condensed into four principal groupers: fraud, authorization bugs, handling errors, and customer. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to.